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Shipping Information

Bamboo and Tikis offers the best and most reliable shipping services in the United States. Every order is shipped with confidence and packed properly to eliminate damage during transit. We reserve the right to hold or refuse to ship any domestic or international order it deems fraudulent.

TRACKING YOUR ORDER
An e-mail notification will be sent automatically after purchase has been made. A shipping confirmation will be sent on the day the item has been shipped and will include a tracking number.

RETURNS & REFUNDS
Refunds are accepted within 30 days of receipt of the product. Please contact us by e-mail before shipping the product back to us, we will provide you with a return authorization number (20% restocking fee may be applied). Products that are shipped to us incorrectly and are damaged from irresponsible packing, customer will not receive a refund. Money will be refunded once the package is received and its contents are verified in original condition. Refunds may take up to 30 days per transaction. Shipping charges are non refundable.

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